Card delivered to the incorrect branch

I reported a ****** card in the early hours of the morning. Lost / ****** cards division asked where I would like my new cards to be delivered to. I specified Honey Crest branch, which was noted and confirmed on the system.<br> <br> I was advised to wait 5 days and upon going to the Honey Crest branch, I was informed that unfortunately, my cards were delivered to Fourways Crossing.<br> <br> No one can explain or take responsibility for it, and if I don't fetch my cards from Fourways Crossing, I will need to wait another 7 days for the cards to reach the branch I originally requested them to be sent too.<br> <br> How can the bank expect the customer to now drive to the incorrect branch, once they have made a mistake or wait 7 days further. Absolutely no one willing to help or rectify the problem. I find this completely unacceptable and service is absolutely dismal.