Card Collection

I’m extremely frustrated with the service I’ve received over the past week. I received a sms for a cheque card collection but when I got to the branch I waited for a good 2 hours while the consultant was looking for the card. I left the bank without my card and was asked to leave my details and they’ll get back to me.I left my details but haven’t received any call from them informing me of what’s the latest status. I can’t transact online and I’m extremely frustrated with the level service I’ve received. I’ve been with standard for 14 years and this is just unacceptable. It’s not the first time my card expires this is totally unacceptable