Card Collection

Following my Standard Bank complaint posted 25 Jun 2015, on which I received absolutely no feedback, I finally received an sms to collect my card. I went to collect immediately. However, the lady at the inquiry desk checked on her PC and said that there was no card for me. This after receiving a message which instructed me to collect and then waiting in a que for 40 minutes. I then lost it and started shouting at her. All of a sudden, she found not 1 but 2 cards! Obviously I was very happy. However, a week after that both my cards was declined. I phoned the call center number on the back of the card and held on for 2 hours and 9 minutes. My cards are still not active. Standard Bank..you are hopeless. Worst customer service ever.