1 reviews | Active since Nov 2011
Card Cloned AGAIN - 17 Days later no refund
I had my card cloned after I bought something on Wish. A couple of transactions went through and I stopped the card. I opened a ***** case. The ***** case was quickly finalised and approved for refund. Within 5 days. It has now been 15 days and they still haven't refunded me.
Its such a small amount and it is taking this long. Can you imagine having your whole salary ****** due to a cloned card and this is the service you get.
I've also escalated the matter twice in the past 15 days. With no results.
I would also like to mention that I have accounts with 3 different banks and in the past 15 years I've had my Standard Bank Card cloned 4 times. Everytime I swiped my card at a toll gate it got cloned. Same with my husband's standard bank card. Where I've not had this issue with any other bank.
You seriously need to step up your security and your turnaround time to get ***** cases sorted.
Very disappointed.
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***