Card charges- Horrible service!!!!

I've been a loyal client for the past 20 yrs. I lost my damaged card and app**** for a new one at N1 city brh on 03/11/2018. My cheque card expired in 11/17. I did not use it a lot and preferred to use the DT card instead because it has no floor limit. I've requested the staff member to wave the charge and she advised that she will escalate it to the person on duty. However, the 2IC refused to do and said I must wait another 3- 7 w/days if I wanted the charges to be waived even though I explained that I needed the card on the day. A new card was issued which expires 09/23. How is it possible that this card will last 5 yrs? As a valued client I would like Standard bank to waive the charge of R131.50. It's really sickening to see how we as client's are treated....