CARD BLOCKED - FICA DOCUMENTS OUSTANDING AGAIN WITHIN ONE MONTH?!?

Item: Standard Bank
Rating: 1
Author: Kurt S

On the 28th of Feb 2020 - I tried to make an online payment and it failed to unknown reasons. I called in and found out my Card was blocked as the FICA documents were outstanding - I received no communication from the bank to state my documents were outstanding.

No problem I print them out and go in on the On the 29th of Feb 2020 - The Branch manager a Very nice lady uploaded my documents and said I shouldn't have to worry about this again for quite some time.

Today I try and make an online payment ,I phone in and find out my FICA documents are outstanding again , this is absolutely ridiculous , How is it possible within a month my documents are outstanding again ? and now you want me to come into a branch in the midst of covid-19 and risk my life and my families lives , due to your incompetence, this is outrageous.

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Replies (3)

Kurt S's updateReviewer Update

24 Mar 2020, 14:12

Spoke to Nokulunga this morning from the Card Division , she was very helpful and emailed the branch manager which in Turn called me back - and Re uploaded the FICA documents - it seems the issue is with the Compliance department.

Kurt S's update24 Mar 2020, 14:12

Reviewer Update

Standard Bank's replyOfficial

24 Mar 2020, 15:24

Dear Kurt

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Standard Bank's reply24 Mar 2020, 15:24

Official