Card blocked

I called your call center on the 21/12/2020 cos I had issues with my mobile banking app since I had changed devices. I was transferred to ***** department where I spoke to a very slow lady named Faith, she was not willing to help and I asked her if she is willing to help. She advised she had escalated the matter to her team leader. At the end of our conversation, I asked her to transfer me to her rating system, you know what she did, she hanged up and blocked my card. I need a call back regarding this issue and I want the Faith lady to be dealt with.