MM
Muzi M
1 reviews | Active since Jan 2015
06 May 2025, 17:15
Card ****
My Card got hacked and used in a place I don’t even go to, I suddenly received an SMS notification from Uber Eats Parktown for payment. I called Standard immediately, they blocked and cancelled the card immediately and promised to send another one in a week or so for free. They will then investigate and refund me if the case is legit. To this day no call regarding the investigation or my card delivery, it’s more than a month now.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
06 May 2025, 17:41Dear Muzi,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 May 2025, 17:41
Official
Dear Muzi,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
07 May 2025, 17:10Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply07 May 2025, 17:10
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's replyOfficial
12 May 2025, 20:25Dear Muzi M,
We hope you are well. We made three attempts to reach you on your mobile but, unfortunately, were unable to get hold of you.
To ensure we can assist you promptly, we have sent an email so that you can reach out to us at your convenience.
We are committed to resolving your matter, and we encourage you to contact us if you still need any assistance.
Your satisfaction is our priority, and we are here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope you are well. We made three attempts to reach you on your mobile but, unfortunately, were unable to get hold of you.
To ensure we can assist you promptly, we have sent an email so that you can reach out to us at your convenience.
We are committed to resolving your matter, and we encourage you to contact us if you still need any assistance.
Your satisfaction is our priority, and we are here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 May 2025, 20:25
Official
Dear Muzi M,
We hope you are well. We made three attempts to reach you on your mobile but, unfortunately, were unable to get hold of you.
To ensure we can assist you promptly, we have sent an email so that you can reach out to us at your convenience.
We are committed to resolving your matter, and we encourage you to contact us if you still need any assistance.
Your satisfaction is our priority, and we are here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope you are well. We made three attempts to reach you on your mobile but, unfortunately, were unable to get hold of you.
To ensure we can assist you promptly, we have sent an email so that you can reach out to us at your convenience.
We are committed to resolving your matter, and we encourage you to contact us if you still need any assistance.
Your satisfaction is our priority, and we are here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
MM
Muzi M's updateReviewer Update
12 May 2025, 20:37Hi, been expecting your call and I'm available from 9am to 4pm!
MM
Muzi M's update12 May 2025, 20:37
Reviewer Update
Hi, been expecting your call and I'm available from 9am to 4pm!
Standard Bank's replyOfficial
13 May 2025, 12:51The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
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We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply13 May 2025, 12:51
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***