Card and My enquiry was a Joke to a consultant

I am a standard Bank Costumer From 2003 when I was a student. I always tell People that Standard Bank Is the Best , But Today I experienced BAD BAD Side of it.<br> <br> NO.1 - I opened a cheque account in 2008 , they given me card which expire after 24 months, after it expired they replace it with the one expire 36 and the in 2013 January the give me the one which 2017 November. my question to the card division was about the period. first answer from my call was 36 Months, the being transferred to banking division , the transferred Back to card division on the conference call then, asked for Manager(at the back round she made a joke of me of asking manager) I explain myself to person who i was transferred to. she said to me card 48 months to expire, then I told her with the period on the is more 48 months then she changed and say about 5 years. Standard Bank changing standard period of replacing the cards to charge us and making more money? <br> <br> No.2 The standard Bank call centre agent make joke with our queries while i spend 20 minutes on the second call and first call 10 minutes<br>