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ingriddenzin I

1 reviews | Active since Jul 2016

08 Nov 2017, 17:44

Card account not showing refunds from Zando - but Zando have proof

Zando owed me a refund of R449 split into two amounts of R224.50 each. I cannot see this on my online account. They have now sent me proof that they refunded my Standard Bank credit card account on 23 and 25 October for R224.50 x 2. Why are these amounts totaling R449 not reflecting on my card account?

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Replies (2)
Standard Bank
Standard Bank's reply08 Nov 2017, 18:32
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Clint Chetty

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply09 Nov 2017, 09:24
Official

Dear Mrs Denzin

Kindly refer to our telephonic conversation wherein the feedaback has been provided, however should you have any further concerns you can contact us.

Regards,

Complaint Resolution Centre

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