MP
Matthew P
1 reviews | Active since Feb 2018
27 Nov 2025, 09:25
Card *****
I was a victim of card ***** at one of your ATMs at castle walk shopping centre on 25/11/2025. Your ATM was asking for one time pins to activate cards. I was then approached by a man who I assume had tampered with the ATM who insisted on "helping" me and de*****ed and swiped my card. This is not acceptable and I will not be taking this lightly. R24000 was taken out of my account without my consent. ***** reference ***2. I need my money back!I feel like I am not getting any help from you guys. This will be going on social media, Wendy Knowler and will be reported to the ombudsman.
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Replies (5)0
Replies (5)
Standard Bank's replyOfficial
27 Nov 2025, 09:30Good day Matthew,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Nov 2025, 09:30
Official
Good day Matthew,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
MP
Matthew P's updateReviewer Update
01 Dec 2025, 17:16So I still do not have any feedback... It has been 6 days now. I was phoned by your call centre today saying I would receive feedback before 16:00 today, it is 17:02 now and I have heard NOTHING from you... You really are testing my patience now
MP
Matthew P's update01 Dec 2025, 17:16
Reviewer Update
So I still do not have any feedback... It has been 6 days now. I was phoned by your call centre today saying I would receive feedback before 16:00 today, it is 17:02 now and I have heard NOTHING from you... You really are testing my patience now
MP
Matthew P's updateReviewer Update
01 Dec 2025, 19:14Seems you are only interested in responding on twitter so your page is now full of me complaining. Your service as a "bank" is **********. I have been a client of yours since I was 16. Is this how you treat all your customers?
MP
Matthew P's update01 Dec 2025, 19:14
Reviewer Update
Seems you are only interested in responding on twitter so your page is now full of me complaining. Your service as a "bank" is **********. I have been a client of yours since I was 16. Is this how you treat all your customers?
MP
Matthew P's updateReviewer Update
02 Dec 2025, 09:49Was phoned again by your social media department, sat on hold for 10 minutes, your ***** department basically does not answer and still no feedback. Should I get lawyers and the ombudsman involved?
MP
Matthew P's update02 Dec 2025, 09:49
Reviewer Update
Was phoned again by your social media department, sat on hold for 10 minutes, your ***** department basically does not answer and still no feedback. Should I get lawyers and the ombudsman involved?
MP
Matthew P's updateReviewer Update
03 Dec 2025, 09:24So 30% is all you are willing to reimburse me because it's a crime... So what you are telling me is I'm safer keeping my money in a mattress instead of your bank. This matter will go further!
MP
Matthew P's update03 Dec 2025, 09:24
Reviewer Update
So 30% is all you are willing to reimburse me because it's a crime... So what you are telling me is I'm safer keeping my money in a mattress instead of your bank. This matter will go further!