SS
Sindile S
1 reviews | Active since May 2020
09 Mar 2026, 09:50
Card *****
I have been ****med R120 500 on my standard account. The person made a revolving loan of R48 800. Standard bank didn't contact me before approving. He went to my money market and transferred R56106 to virtual card. Transferred money from my granddaughter's account that was linked to my account. Reversed my telkom debit, tracker and kingprice insurance. This happened on the 19th February 2026.I reported the matter on the 20th February. I went to the police and opened the case. I have send every documents needed by the bank. On the 3rd of March the bank sent an sms saying the matter has been resolved. They didn't refund my money or call. They don't respond to email. Im so disappointed on how they treat their customers.
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Replies (4)
Standard Bank's replyOfficial
09 Mar 2026, 09:53Dear Sindile
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Mar 2026, 09:53
Official
Dear Sindile
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
SS
Sindile S's updateReviewer Update
09 Mar 2026, 11:00I trusted you with my money and you being ******** raises eyebrows. This is an inside job. You are protecting a *****. You have the Ip address where this was done and yet you don't seem to be bothered.
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Sindile S's update09 Mar 2026, 11:00
Reviewer Update
I trusted you with my money and you being ******** raises eyebrows. This is an inside job. You are protecting a *****. You have the Ip address where this was done and yet you don't seem to be bothered.
SS
Sindile S's updateReviewer Update
11 Mar 2026, 09:06I'm not happy with standard bank out of the money that was ****** from their care they only want to to pay me R15 000. According to CODI The corporation for the deposit insurance it secured up to R100 000 per deposit or per bank in the event of bank failure. They have claimed the money but they are greedy. They said I have compromised my information. Insurance is there to protect what they had failed to do as a bank.
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Sindile S's update11 Mar 2026, 09:06
Reviewer Update
I'm not happy with standard bank out of the money that was ****** from their care they only want to to pay me R15 000. According to CODI The corporation for the deposit insurance it secured up to R100 000 per deposit or per bank in the event of bank failure. They have claimed the money but they are greedy. They said I have compromised my information. Insurance is there to protect what they had failed to do as a bank.
SS
Sindile S's updateReviewer Update
13 Mar 2026, 07:56Something is not right with standard bank. When I reported my incident the money was not yet paid to the merchant. It was standing authorisation. Why did they went ahead and pay while there was issue of ***** hanging? Why do you threaten me on your email? Is this how you operate? Where is the proof that you have investigated? I just wonder what is it that you are hiding. I have been with standard bank since 1994.This is how you treat your loyal customers!
SS
Sindile S's update13 Mar 2026, 07:56
Reviewer Update
Something is not right with standard bank. When I reported my incident the money was not yet paid to the merchant. It was standing authorisation. Why did they went ahead and pay while there was issue of ***** hanging? Why do you threaten me on your email? Is this how you operate? Where is the proof that you have investigated? I just wonder what is it that you are hiding. I have been with standard bank since 1994.This is how you treat your loyal customers!