HM
Hildah M
1 reviews | Active since Jul 2025
10 Jul 2025, 11:48
Card ****
An email was sent on the 7th of July regarding money that was withdrawn from my mom’s account and she had her card with her.A total amount of R5600 that did not even notify her all the documents were sent and a police clearance letter but no one did not even bother.We talking about someone who is 62 and she was recently in hospital because of the stress that this caused her. I will be reporting this to the ombudsman because it looks like the bank does not care an my mom has investments with the bank but there is no sense of urgency
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Standard Bank's replyOfficial
10 Jul 2025, 12:08Dear Hildah,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply10 Jul 2025, 12:08
Official
Dear Hildah,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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