WD
William D
1 reviews | Active since Jul 2018
08 Dec 2025, 14:50
CAR SETTLEMENT NIGHTMARE
I paid my car in full on the 5th of December. I can see it in the app, however, there is still a balance.
I called in and no one can assist me. Please close my VAF account. Susan was assisting, she was very helpful, however she gave the wrong EMAIL TO SEND THE ATTACHMENT.
I sent through the quotation with attention Susan.
PLEASE CLOSE MY ACCOUNT BY TOMORROW COB AND RELEASE THE PAPERS FOR MY CAR. EVERYTHING IS ON EMAIL. STOP PROCRASTINATING.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
08 Dec 2025, 15:08Dear William,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Dec 2025, 15:08
Official
Dear William,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
WD
William D's updateReviewer Update
09 Dec 2025, 13:59I have sent all the documents through ( POP, SETTLEMENT QUOTATION ETC), I dont have time to take calls. All information including where the NATIS document must be sent was sent via email. Please email me if you need assistance. I dont understand why it is taking so long to close and account and release the papers.
WD
William D's update09 Dec 2025, 13:59
Reviewer Update
I have sent all the documents through ( POP, SETTLEMENT QUOTATION ETC), I dont have time to take calls. All information including where the NATIS document must be sent was sent via email. Please email me if you need assistance. I dont understand why it is taking so long to close and account and release the papers.
WD
William D's updateReviewer Update
09 Dec 2025, 14:01How can nobody at Standard bank see the documents, close the account, provide a paid up letter and send the natis documents. The funds are already with you.
WD
William D's update09 Dec 2025, 14:01
Reviewer Update
How can nobody at Standard bank see the documents, close the account, provide a paid up letter and send the natis documents. The funds are already with you.
WD
William D's updateReviewer Update
09 Dec 2025, 15:13I attempted to do that, that's why im here. I dont know how to explain the issue anymore. Can you help me by investigating or should I try another avenue. you can call me now at 15:30 on***
WD
William D's update09 Dec 2025, 15:13
Reviewer Update
I attempted to do that, that's why im here. I dont know how to explain the issue anymore. Can you help me by investigating or should I try another avenue. you can call me now at 15:30 on***
WD
William D's updateReviewer Update
10 Dec 2025, 11:28*** for tracking
WD
William D's update10 Dec 2025, 11:28
Reviewer Update
*** for tracking