Car settlement letter with MFC are instant but not with Standard Bank VAF

Getting a car settlement letter should be so easy but it's so frustrating with Standard Bank VAF.

Just to get a settlement letter for your car that was written off, you need to call then be transferred from one department to the next with absolutely zero assistance or feedback. Sent an email but still awaiting a response, this is the worst service ever that I have ever received from Standard Bank.. So disappointed and frustrated by this