Car insurance claim rejected

After calling in several times to get feedback, I eventually received notification that my claim was rejected due to the vehicle not being inspected.<br> <br> I have not been made aware that there were missing documents on the policy, until the claim stage.<br> <br> This is unacceptable, that the insurance company can take your premiums for six months and still keep the policy IN-FORCE and reject claims. Furthermore, I have been asked to return the rental car immediately, even though there were more than 15 days left.<br> <br> After explaining this via e-mail to the person handling my claim, I requested for all documents, policy schedule and queried the car hire.<br> <br> To date no feedback was received. I have all my accounts (cheque, credit card, home, vehicle asset) with StandardBank for more than 20 years. I am disgusted by lack of service/response received. I hope it can be resolved swiftly and amicably. <br> <br> Right now, I am asked to tow my damaged vehicle away and currently am inconvenienced with no vehicle/car hire.<br> Thank you StandardBank for the horrible customer experience. Highly disappointed and let down...