1 reviews | Active since Mar 2015
CAR HIRE DURING CAR PANELBEAT
My car was in an accident on the 10th December and the claim was acknowledged by standard bank insurance on the 15th of December. I asked for car hire on the 7th of January which was covered for 30 days while my car is being fixed. After 30 days my car was not ready and they kept on extending the period until 3 March when they did not want to extend the period any further. My car is still not fixed yet. The panel beaters are blaming the insurance as they delayed with authorizing the claim which was done on 4th February. I didn't return the car as my car is not fixed yet,<br> I need help as the insurance is suppose to take this up with the panel beater. This is not my panel beater is theirs and I was paying for car hire cover. They have to ensure that the car gets fixed within the period of car hire.<br>
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Thank you for your e-mail and for bringing the matter to our attention.
A dedicated specialist in the Complaint Resolution Centre has been notified of your email.
If this is a new matter, you will shortly receive a response to confirm a reference number and details of the person who will be assisting you.
If your correspondence relates to a matter previously brought to our attention, you will receive feedback on progress made, shortly.
Please do not respond to this automated reply.
Kind regards
The Complaints Resolution Centre
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