Car finance! The worst service.

I bought a car in 2022. Every since last year I have been experiencing problems with this bank!! Every second month the bank says I am in arrears!!! Which is not accurate.

In August I've received a statement that states payment for August is R 0.05. End of August no deduction ran. In September I've received a statement that now my account is in arrears! The bank also handed me over to Laywers!!!! I phoned into the bank, and the more I try to explain to the consultants what my issue is. The more upset they get with me and just states I need to pay the arrears!!! No one listens to me and the amount of attitude received over the phone!!! I've asked multiple times that they go pull all the telephonic recordings but no one is able to do this!!!

I am so fed up of this very bad bank!! I am at the point where I want to surrender my car as this is unacceptable! I've had car finance with Nedbank before and also dealt with Absa. But never before have I experienced such pethic service!!