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Alfonso A

1 reviews | Active since Jan 2022

13 Jan 2022, 18:13

Car finance @ Standard Bank, rather trust a LOAN SHARK !!!

We are all aware of Januworry, but little did I know Standard Bank was going to give me a run for my money - QUITE LITERALLY.

I have been a loyal Standard Bank client for 3 years, always ensuring payments, always speaking positive about the business, and even made additional payments to stay a good customer, but unfortunately my experience has turned into something comparable to covid, have you constantly gasping for air due to legal action, this stress is unbearable.

I have made provision for my vehicle finance debit orders to be paid prior to the debit order date, to which one of my vehicles financed only had the relevant deduction, to which the other has still yet to come off.

HOWEVER, i recently received SMS'es and phone calls from LGR Incorporated notifying me that I have been handed over for collection, despite this payment not being conducted by Standard Bank and while I received SMS'es to make a manual payment, I have been notified that there was a notification of it being a potential *******. Despite sending follow ups to LGR to explain my situation regarding Standard Bank, only realizing that they are debt offtakers for the bank.

@Standard Bank, I need to be contacted to resolve this issue, and my name cleared - ASAP.

*TO AID IN THE RESOLUTION - CONTACT ME AROUND 1PM WHEN I HAVE ACCESS TO MY CELLPHONE.*

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Replies (1)
Standard Bank
Standard Bank's reply17 Jan 2022, 07:53
Official
Hello Alfonso

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

 

Kind regards, 
Complaint Resolution Centre
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