Capitalism from Standard Bank.

I have been banking with Standard bank for the past 18 years, so when they had introduced the idea of adding a funeral policy (August 2023) with them it was a convenient decision on my end, less hassles and paper work so I agreed. I took the cover and gave clear instructions that I require a email confirmation with written details of all the policy details as well as the actual voice recording of the agreement. This was my right as a consumer to have some sort of proof that we had made the business contract, ( that was never done).

After a year into the contract they sent me communication that there will be change's on my policy, I contacted them to enquire what the changes were about and was informed it had to do with increment of the premium, again I requested a hard copy of the policy details and the recording asked that there be a ticket logged in for me as I made it clear was important for me to have proof ( August 2024). Got a call from the agent (head office) who logged the ticket to inform me that he received feedback from IT department wanting to know why I wanted the recording. To my horror what kind of question was that very unprofessional of an employee that is to lazy to do what they get paid for, asking me why I want evidence to protect me and my family should we need to claim.

Standard bank I don't know what game it is that you want to be playing but I am highly disappointed by the appalling service I have received from you, it's been months now after my second request of service and I have not been contacted perhaps you guys are hoping I just forget about it and fly a kite that's not happening. Should my request not be met I am stopping the agreement with immediate effect and taking my business else where. Perhaps a place where clients are respected and appreciated. Terrible experience to say the least. This is smelling like a way to **** us into just giving you money for something we can't even show for, looks like this company is being run by mafias now totally different standard then what it use to be I am disgusted and so livid.

Ntokozo H.