DABB
Derrick A. Brown Brown

1 reviews | Active since Nov 2014

19 Aug 2017, 10:45

Capitalising on bad experience!

I went under debt review, which has been an extremely draining and bad experience due the the incompetence of the Dept Counsilors I had registered with (Omega Finance). The Debt Counselor removed my debit order for the distribution to my creditors, without president or notification, resulting in them not paying my creditors for the last 2 months. I had been in contact with them, the very day, the first debit order wasn't running, urging them to please load it and to pay my creditors, to no avail. I had pursued the issue around the debit orders tirelessly for the last 2 month, going on 3 now, with them advising me that they are renegotiating my payment structures with my creditors. Just over a week ago, they abruptly informed me that the negotiations with STANDARS BANK - Home loans fell through and that I would need to contact a STANDARD BANK appointed attorney to save my house from being repossessed. I made contact with the attorney immediately and he advised me that due to my Dept Counsilor failing to make payment, my debt counseling had been terminated and that I was liable for immediate payment of close to R100 000.00 or 50% thereof to save my home. Standard Bank had not even contacted me in advance to advise me that they were cancelling my debt counseling. I am flubergasted by this as I had explained the situation, surrounding the Debt Counsilors conduct to them, but had no affect on them nor were they interested in hearing my plea for leniency as this was not done in malice as they monies was and still is available for debit by my Debt Counsilors to be distribute accordingly. I had asked the Debt Counsellor whether I could pay my creditors, to which they responded that I should wait for them to complete their negotiations with my creditors . I have made provision to pay the 50%, but the uncer*****y of the remaking 50% and paying my remaining creditors is looking extremely bleak as the Debt Counsilors is still unable to provide me with a working solution to the mess they created. My review is merely a plea for Standard Bank to show some heart and accommodate me during this trying time. I can be contacted directly by Standard bank's legal department as I am being referred to their attorneys every time I call to ask them to review my case. Please help me, I urge you...

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Replies (1)
Standard Bank
Standard Bank's reply21 Aug 2017, 08:50
Official

Dear Crystal

Thank you for posting the message and allowing the opportunity to investigate the matter.

We will be in contact with you as soon as possible.

Thanks,

Complaint Resolution Centre

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