Capital not paid back

I opened a SharePlus account with Standard Bank 14 months ago, I then received an email on 17 Feb 2016 stating that my investment has matured and I will receive a call about re-investment options or payout, I am still waiting for that call even today. Yesterday I went to the Cresta Branch and Krystal logged a call ***) after I gave her my bank statement showing that the money was never paid into my FNB account. This was after I called the number on the email on 29 Feb and spoke to Achmat who only responded today and advised me to call the FAIS division. Clifford from the FAIS division told me that I need to go to the FNB branch to enquire about this \payment\", this is after I told him that the money is not reflecting on my account. He also said I must go back to the Standard Bank branch and ask for the statement from my SharePlus account which I can supply at FNB branch as proof of payment.<br> <br> My issue is that firstly he insinuated that I am so stupid, I have clearly missed the payment (R30K). Secondly I must go to FNB branch and ask them about the money which clearly is not showing on my account. I am really frustrated about this. Can I just have my capital back please"