Capability problems at Standard Bank

Item: Standard Bank
Rating: 2
Author: Mike M

I have been trying to resolve a problem with my monthly payment limit for 5 days. The nightmarish call centre system is dysfunctional. Promises of a Team Leader return call have proved to be futile. I cannot understand how this business continues to survive. Capability, particularly at a management level, is a significant problem.

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Replies (1)

Standard Bank's replyOfficial

15 Dec 2021, 14:00

Dear Mike M

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,
Complaint Resolution Centre
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Standard Bank's reply15 Dec 2021, 14:00

Official