TS
TIFFANAE S

1 reviews | Active since Apr 2012

18 May 2015, 14:04

cant withdraw my ownmoney to use it..

Its disappointing to say that no matter the amount of times I go to my bank 'Standard Bank' in Rivonia for assistance I either walk out of there with my blood pressure so high or in tears.....<br> <br> Once again today I went to the bank to withdraw a large amount of money, and they refused.<br> When I needed a loan from Standard Bank they couldn't even assist me with half of the amount I wanted so I went to a different bank for assistance and they gladly assisted me....<br> I Have +-R 50k in my account and need it urgently, I went to withdraw it and they tell me cant??? ITS MY MONEY<br> They tell me they want to confirm the funds and it takes 7days. How does this happen, the loan money came into my account on Saturday and I have been using it now I get told that I cannot withdraw the money?????<br> <br> VERY DISSAPOINTED ABOUT STANDARD BANK, I DON'T WANT YORU PITY ALL I WANT IS THE MONEY BECAUSE I NEED IT URGENTLY.<br> IF THIS WAS A MATTER OF LIFE AND DEATH- WOULD YOUR BANK STILL TELL ME WAIT AS THERE IS NOTHING I THEY CAN DO<br> <br> ITS EITHER YOUR BANK THAT DOESN'T ALLOW PEOPLE O USE THEIR MONEY HOW THEY WANT TO OR YORU STAFF ARE JUST NOT COMPETANT..<br> <br>

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Replies (1)
Standard Bank
Standard Bank's reply19 May 2015, 10:34
Official
Hello Tiffanae,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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