Cant use my Card

<p>I've been with standard bank for nearly 5 years. I got my Gold Card, and then there was a technical issue with the chip. I went to a branch and they ordered it. A while after that I called to find out where my card is, and they say we sent sms and called you to inform you. They sent it back. Then they ordered again. I phone a while later to check where the card is and they sent it back because i didnt collect it. They say they sent me a message???? I never got it. I needed money a so i go to Century City cape town for a temp card which they issued, but the woman whos issues me the car doesn't even tell me that it R150.00. I now call in to complain, I speak to Shaneel he says he see i didnt use my gold card for 4 years and then says that they blocked my cheque card since 2014 because I'm under debt review and cannot benefit from the gold check card, I was never informed by standard bank that they blocked my check card, ever. Then why am i paying the gold card monthly fee? I want all my monthly fees back if this is the case. I want the call that i had today with Shaneel between 14:30 - 15:00 to be sent to me and if i dont get satisfaction then im going to the ombudsman.</p>