Cant Trust This Bank

<p>I app**** for vehicle finance and explained that I want to buy on auction and that I will have to pay a deposit to partake in the auction and if i dont have the finance in place I can loose the deposit. I started with the finance 25th jul 2016 send all relevant documents asked for. I had a lengthly conversation with the consultant and she said that she will get back to me as soon as finance was approved. On the 29th I send her an email asking 'Any new on finance approval' she rep**** 'your application is approved I will contact you shortly' When she did contact me we discussed the finance and she assured me that the finance is in place. I kept in contact with her up and till the day before I went to auction. I asked her again. Is my finance in place and approved and she assured me that all I have to do is email in the invoice from the auctioneers. Which I did just to be declined. Now I lost the R5000 deposit and I want it back the auctioneers wont give it back because I acknowledged their terms and condition. The Bank dont want to give it back according to them ' The application was approved subject to verification. In order for the bank to proceed we will require a balance sheet on the company that reflects a zero balance and proof of the re-registration.' Nowhere did it say that. Not on any of the email send to me, not during any conversation. I am not a idiot to just partake in an auction knowingly giving my money away. I need the public to know that this bank does not have your interest at heart.............. I went to the Ombidsman and had a reply from the bank. This is what they re****</p> <p> </p> <p>Good day Mrs Lawrence</p> <p> Thank you for bringing this matter to our attention.</p> <p>We sincerely apologise for any inconvenience you may have experienced.</p> <p> The application was approved subject to verification. In order for the bank to proceed we will require a balance sheet on the company that reflects a zero balance and proof of the re-registration.</p> <p> Please feel free to contact me.</p> <p> Kind regards</p> <p> Levi van den Berg</p> <p>Complaint Resolution Centre</p> <p> </p> <p>I app**** in my own capacity. What has my business status got to do with this they are groping at straws because they know they are wrong. </p> <p> </p> <p> </p>