Can't talk to anyone to report *****

Item: Standard Bank
Rating: 1
Author: Ian S

I am trying to report a ***** in my deceased father's name. After phoning Standard Bank and speaking to four people who could not help and promised to transfer me to someone who could help I kept being put back to the main switchboard. After the fourth time. If you want to know about this ***** phone me.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

14 Sept 2018, 10:34

Dear Ian Shrosbree

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply14 Sept 2018, 10:34

Official

Dear Ian Shrosbree

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Ian S's updateReviewer Update

17 Sept 2018, 15:40

Dear Standard Bank Well three days later I am still waiting for you to contact me regarding possible *****. Is this how seriously you are committed to "providing the best possible service and assure you that this will be addressed as a matter of urgency"? Exceptionally poor service.

Ian S's update17 Sept 2018, 15:40

Reviewer Update