Can't say Poor Service because there is No Service!!

Spent 1.5 hours in Sandton Branch, system slow, system down, people not able to authorize changes, etc. All that was required is a change of cell number on a profile and a new card. Was informed that the new card ill be on the Internet Banking Profile, just login, click Lost Password to change and all will work.

Two phone calls to the customer care line and still no progress!! This all is to assist an elderly person who battles to hear, see and has mobility problems.

Well done on keeping up you very poor service!! Customers are obviously not a priority!!