JF
Jose F

1 reviews | Active since Jan 2014

13 May 2015, 10:44

Cant run my business like this.

I have a business account with Standard Bank for years. A new Business Manager Elize started to work in the Tzaneen branch and my problems stared. I have an overdraft and all of a sudden it was blocked, no Reason. The branch did not know why and could not help. eventually customer service unblocked it. Then I was asked for certain documents for a review. I asked the bank for statements as my accountant needed 10 working days. I received them on the 16th April and Three days later my account was blocked. I inquired and was told the statements were sent on the 9th but no proof was given. Eventually my account was opened. Yesterday at 12:51pm I received a request from the bank to complete documents. These were completed and sent at 1:38pm. This morning I found my account again blocked and I cannot get hold of anyone at the bank. On Friday 8 May we were at the Bank with Elize who assured us all was in order. I have sent an e-mail to customer care but they don't bother to reply. I had a review done with financials just over a week ago and now they want another and blocked my account. I am running a business with lots of money going through my account.every day.

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Replies (1)
Standard Bank
Standard Bank's reply13 May 2015, 16:20
Official
Hello piloroito,

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
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*** (fax)
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