BW
Brian W
1 reviews | Active since Dec 2018
07 Jul 2020, 12:47
Can't Register for DigiMe
I just don't have words to describe the terrible performance of this bank's public interface. None or my past queries have been resolved. And here's the latest issue ...
After 3 unanswered emails and an hour long conversation yesterday, I am still unable to register for SB's much-promoted DigiMe, either on internet banking or on cellphone banking. I need to register with DigiMe to change the EAP limit online, but the "link & secure your profile" option does not show on the cellphone app when logged in, and you can't get beyond trying to do the required selfie on the app. So, how do you change your EAP limit online then?
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
07 Jul 2020, 16:08Hello Brian
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply07 Jul 2020, 16:08
Official
Hello Brian
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
BW
Brian W's updateReviewer Update
10 Jul 2020, 10:03Standard Bank closed this call WITHOUT resolving it, and essentially dismissed the whole issue! The problem still exists. I am still unable to register on DigiMe to change my limits either on cellphone or internet banking. Please fix this immediately. I really do despair with Standard Bank. Could someone call me please
BW
Brian W's update10 Jul 2020, 10:03
Reviewer Update
Standard Bank closed this call WITHOUT resolving it, and essentially dismissed the whole issue! The problem still exists. I am still unable to register on DigiMe to change my limits either on cellphone or internet banking. Please fix this immediately. I really do despair with Standard Bank. Could someone call me please