tT
trblaque T
1 reviews | Active since Jan 2017
22 Nov 2023, 15:35
Can't Reach standard trust telephonically and via emails again!!!
It seems like standard bank trust doesn't want to improve their customer service. This is my 4th complain,they only improve for few days and back to point A. We struggle to get hold of reception and relation officers telephonically and via email. I would like to speak to standard trust managing director as standard bank hello Peter team failed to sort out this problem permanently. Now the transfer of the property that trust has to purchase haven't started due to standard trust incompetence. Purchase agreement signed weeks ago,but nothing is happening till date.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
22 Nov 2023, 15:39Dear Teboho
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Nov 2023, 15:39
Official
Dear Teboho
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
tT
trblaque T's updateReviewer Update
23 Nov 2023, 10:36What is taking standard Bank so long to sort out this matter. On the other the conveyor is being waiting for the trust documents since from last week. Even her email or calls are not being answered. This matter is serious and I need an urgent intervention from standard trust top management.
tT
trblaque T's update23 Nov 2023, 10:36
Reviewer Update
What is taking standard Bank so long to sort out this matter. On the other the conveyor is being waiting for the trust documents since from last week. Even her email or calls are not being answered. This matter is serious and I need an urgent intervention from standard trust top management.
Standard Bank's replyOfficial
23 Nov 2023, 10:41Good Day Teboho
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Nov 2023, 10:41
Official
Good Day Teboho
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
tT
trblaque T's updateReviewer Update
23 Nov 2023, 14:10No one came back to me from standard Bank. Standard trust is slow to assist because we can't get of Relation officer.
tT
trblaque T's update23 Nov 2023, 14:10
Reviewer Update
No one came back to me from standard Bank. Standard trust is slow to assist because we can't get of Relation officer.
Standard Bank's replyOfficial
23 Nov 2023, 14:20Hi Teboho
We sincerely apologise for the inconvenience caused.
We will follow up on the matter and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologise for the inconvenience caused.
We will follow up on the matter and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Nov 2023, 14:20
Official
Hi Teboho
We sincerely apologise for the inconvenience caused.
We will follow up on the matter and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologise for the inconvenience caused.
We will follow up on the matter and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***