Cant re-set password

Still waiting on feedback from Standard bank on re-setting password and CPT password<br> <br> The option is on the site but tells me that : 'As a safety measure, no more logon attempts will be allowed. To reset your CSP and password, click on \Reset password and CSP"on the left-hand menu if you are registered for the one-time password service. Alternatively you need to visit your nearest branch.' <br> <br> If my account is blocked can you not just state that. Plus this was the first attempt re setting password and i got the above message.<br> <br> Please contact me immediately!"""