JL
Jaime L
1 reviews | Active since Mar 2018
20 May 2025, 10:13
Cant provide documents to me
Hi,
I have been trying for a little over a month to acquire a statement for a credit card account i have with Standard Bank in order to settle the outstanding amount.
I keep getting told that i cannot receive a settlement statement as the account is now handed over and closed. You're unable to tell me who it is handed over to, unable to provide a settlement statement. Do you want your money?
I find this bizarre. surely you can provide me with a statement of total amounts owing
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Standard Bank's replyOfficial
20 May 2025, 10:31Dear Jaime,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our team will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our team will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 May 2025, 10:31
Official
Dear Jaime,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our team will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our team will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
***