Can’t make transactions due to DigiMe and Home affairs

I was ****med on the 26th of August 2025 and Standard Bank is still investigating unsure about a timeline as this has not yet been communicated to me, my phone was ****** and somehow with phone locked and facial recognition ****mers were able to make card transactions and app transfers . Will patiently wait for feedback . However, I’ve been inside the bank at least 4 times in 5 days trying to get my cards and my app working.

With the cards, Standard Bank sent me a message to collect, arrived at the bank, only one card was delivered. At closing time I recieved a message that my second card had arrived. Had to go the next day. Set up my digime at the bank on Friday the 29th, says it takes 12 hours to sort out. It’s been over 72, I went back to the bank today the 1st of September and I was shrugged off because home affairs is offline. So meaning no one cares that I can’t make my monthly transactions. I also cannot use the ATM because I had to register for a new app so beneficiaries are not loaded. It seems it was easier for the ****mers to access my money and make transfers than it is for me to access funds. It’s actually insane. I’ve had such a poor banking experience and I have been with the bank since my pre teen years. There is no way this should be acceptable for anyone.

Also instead of helping me with my request the lady first wanted me to join a funeral cover because I showed interest in the past and only told me after that she cannot assist me and put me on the phone with someone who said I must just wait for home affairs to go back online… who knows how long that should take and also icing on the cake for myself… it is my birthday tomorrow. How fun that’s now going to be without funds and ability to make transfers from my app.