BB
Bee B
1 reviews | Active since Mar 2015
18 Mar 2025, 14:55
Can’t issue me with a card
I went to the the Neelsie branch (Stellenbosch University) to collect my cheque card which I was told the system was down….. the employee insisted I leave the email address so he can email me the documents needed to update my profile (funny enough he was able to check that despite the system being down).
It’s been over 24 hours of me waiting for the email. I mean it’s 2025, what kind of service is this.
Ps: the service is very slow and I don’t think I want to go back there, it would be great if someone could send me an email with the list of documents needed and will go to a different branch to submit them.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
18 Mar 2025, 14:59Dear Bee
This is not the level of service we strive for.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Mar 2025, 14:59
Official
Dear Bee
This is not the level of service we strive for.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
18 Mar 2025, 17:06Dear Bee
Our team tried calling to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Mar 2025, 17:06
Official
Dear Bee
Our team tried calling to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
BB
Bee B's updateReviewer Update
18 Mar 2025, 18:03You can call me tomorrow morning after 10am
BB
Bee B's update18 Mar 2025, 18:03
Reviewer Update
You can call me tomorrow morning after 10am
Standard Bank's replyOfficial
19 Mar 2025, 08:48Good day Bee,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Mar 2025, 08:48
Official
Good day Bee,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***