Can't increase payment limit

Another level of incompetence at Standard bank. Team leader, Thembeka Mgobozi, told me, via an agent that she can't approve an EPA limit on my card because the funds haven't been in my account for more than 24 hours. Then changed the story and said she needs the account number where the funds came from. The funds were transferred to my account by another Standard bank division. It appeared as an "inward" transfer, no account number. Spent over an hour on the phone. She still refused to talk to me when I asked her. This is another level of incompetence and arrogance

BTW: I was at the branch that afternoon. The limit was increased on the wrong card. So I was just call them to increase it on the card linked to my online profile.

Why do we even have multiple cards linked to our online profiles?