TR
Teboho R

1 reviews | Active since Jun 2013

07 Nov 2023, 13:05

Can't get hold of standard trust personnel of the phone

What is happening with standard trust switchboard number.

Everytime when I call the number,I don't go through,but when you are in Rosebank,you will find receptionist busy with private calls using the same phone.

I can't get hold of Trust Relations officer on her office number and I can't get through the reception number.

Standard Trust please fix this...

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Replies (4)
Standard Bank
Standard Bank's reply07 Nov 2023, 13:14
Official
Good Day 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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TR
Teboho R's update07 Nov 2023, 13:20
Reviewer Update
I would really appreciate your intervention on this matter. Thank you
Standard Bank
Standard Bank's reply07 Nov 2023, 13:42
Official
Good Day Teboho

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Thank you. 

Kindest regards 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply08 Nov 2023, 17:51
Official
Good Day Teboho

We would like to thank you for giving us the opportunity to resolve your matter. 

We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards
Standard Bank Hello Peter Team 
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