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hannes.wilken hannes.wilken

1 reviews | Active since Dec 2016

01 Dec 2016, 12:42

Cant get hold of Standard Bank

<p>Good day</p> <p>Have been trying since 8 this morning to get through to anyone at your call centre,R100 airtime later still nothing now what??? The reason im trying to get hold of you is that i did a transaction through your cellphone banking app and wanted to know if everythi g went through fine because the sms notification that i received did not look correct.The only notification that looked correct was the one thatprovided the one time pin. The only reason im still with this bank is time.As soon as its possible for me im cutting all ties i have with this bank.</p>

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Replies (2)
Standard Bank
Standard Bank's reply01 Dec 2016, 16:22
Official

Good day Hannes Wilken

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply05 Dec 2016, 15:04
Official

Dear Hannes Wilken

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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