JK
Jan K

1 reviews | Active since Feb 2013

14 Dec 2016, 13:21

CANT GET HOLD OF CARD DIVISION

<p>MY CREDIT CARD IN NO LONGER FUNCTIONING SO I NEED A NEW ONE. . PHONE THEM SAID THE LADY AT STANDARD BANK. I DID AND WAS PUT ON HOLD DUE TO HIGH CALL VOLUME FOR 15 mins BEFORE I HUNG UP. STANDARD BANK - HOW CAN THIS BE OF SERVICE? AND THERE IS NO OTHER ( CLEAR OPTION )TO DO THIS ON THE WEB SITE. IT SEEMS. ITS JUST PHONE AND WAIT AND SPEND YOUR PHONE MONEY BECAUSE STANDARD BANK SIMPLY CANT GET IT TOGETHER. AND ARNT THOSE LITTLE TRITE AND INSINCERE TV ADS (THAT WE PAY FOR) JUST THE CHERRY....... PLEASE STANDARD BANK DO YOU HAVE A REASONABLE SYSTEM THAT CAN ENABLE ME TO GET A NEW CARD ?</p>

0
Replies (3)
Standard Bank
Standard Bank's reply15 Dec 2016, 09:30
Official

Good day Jan

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply19 Dec 2016, 09:44
Official

Good day Jan

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply21 Dec 2016, 09:30
Official

Dear Jan

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***