CT
Ceri T
1 reviews | Active since Feb 2020
05 Nov 2020, 10:07
Can't get hold of anyone in credit life insurance
I have been trying to find out not even claim yet about dread disease on my my credit life insurance on both my credit and debit card for over a month. If I phone they give me email addresses. If I email a consultant will phone me and they never do. I'm too compromised to go into branch. It is absolutely disgusting service.
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Replies (2)
Standard Bank's replyOfficial
05 Nov 2020, 10:47Good day Ceri,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Complaints Resolution Centre
Standard Bank's reply05 Nov 2020, 10:47
Official
Good day Ceri,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Complaints Resolution Centre
CT
Ceri T's updateReviewer Update
09 Nov 2020, 11:25It has been nearly 3 weeks and all I get is automated replies like the above.
I paid those insurances for over 10 years, so that I would be covered when something bad happened. And now you trying to duck and dive as if not to pay me out. I have stage 4 cancer and I this is how you treat your customers of over 13 years. Disgusting.
Don't reply with anything. Phone me and get this sorted.
I paid those insurances for over 10 years, so that I would be covered when something bad happened. And now you trying to duck and dive as if not to pay me out. I have stage 4 cancer and I this is how you treat your customers of over 13 years. Disgusting.
Don't reply with anything. Phone me and get this sorted.
CT
Ceri T's update09 Nov 2020, 11:25
Reviewer Update
It has been nearly 3 weeks and all I get is automated replies like the above.
I paid those insurances for over 10 years, so that I would be covered when something bad happened. And now you trying to duck and dive as if not to pay me out. I have stage 4 cancer and I this is how you treat your customers of over 13 years. Disgusting.
Don't reply with anything. Phone me and get this sorted.
I paid those insurances for over 10 years, so that I would be covered when something bad happened. And now you trying to duck and dive as if not to pay me out. I have stage 4 cancer and I this is how you treat your customers of over 13 years. Disgusting.
Don't reply with anything. Phone me and get this sorted.