Hellopeter
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Shaun S

1 reviews | Active since Feb 2020

26 May 2023, 10:42

Can’t get anything done

Utter useless go into branch to change otp. They said 2-3 hours waited otp not changed now back for a third time and the branch itself can not even get hold of head office. What a backwards bank is this moving all my accounts ASAP. I am typing this as I am sitting in the branch.

0
Replies (6)
Standard Bank
Standard Bank's reply26 May 2023, 10:50
Official
Dear Shaun

This is not the level of service we strive for. We understand your frustration and are here to help.

Kindly provide us with your account or id numbers in order for us to escalate your matter further. 

We apologize for the inconvenience and undue frustration, this has caused. 

Regards
 Standard Bank Hello Peter Team *** 
SS
Shaun S's update26 May 2023, 10:56
Reviewer Update
I’d is ***
SS
Shaun S's update26 May 2023, 10:58
Reviewer Update
Contact me on zero seven nine eight nine five seven zero five six
Standard Bank
Standard Bank's reply26 May 2023, 10:58
Official
Hello Shaun

Thank you for providing us with the below information. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
SS
Shaun S's update26 May 2023, 11:23
Reviewer Update
I finally got assisted when complaining on hello Peter and at the team leader. This poor consultant helped me a lot but their arms are also tied down. Taking 12 days to change otp. Is not right. Also from your hello Peter team said they will call back at 11:20 they have not yet. But my query is sorted rating won’t change because I had to go through extra trouble just to get help
Standard Bank
Standard Bank's reply26 May 2023, 11:43
Official
Good day Shaun

We will follow up with our team.

Please be on the look out for our call.

Thank you

 Kindest regards, Standard Bank Hello Peter Team ***