CB
Crystal B
1 reviews | Active since May 2018
27 Feb 2019, 09:25
Can't get a statement on my home loan
My husband and I has had our home loan account with Standard Bank for the last 5 years and we have not received 1 statement on this account. Recently we have been sending frequent requests for one, but we can't get anyone to provide us with a statement. It is a basic requirement for a creditor to provide its customer's with statements. Why does Standard Bank one of the biggest banks not want to provide us with one? What are you hiding? Are you charging us for things that we should not be charged for?I want a statement urgently or I am reporting this to the Cosumer protector!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
28 Feb 2019, 10:44Dear Crystal Brown
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply28 Feb 2019, 10:44
Official
Dear Crystal Brown
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
28 Feb 2019, 11:23Dear Crystal Brown
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply28 Feb 2019, 11:23
Official
Dear Crystal Brown
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
CB
Crystal B's updateReviewer Update
01 Mar 2019, 08:29Good day Clint
This was responded to on this platform, however I have still not received a statement or a call from Standard Bank to get this matter resolved
CB
Crystal B's update01 Mar 2019, 08:29
Reviewer Update
Good day Clint
This was responded to on this platform, however I have still not received a statement or a call from Standard Bank to get this matter resolved