Cant even reverse money within their own bank.

Good Day,<br> <br> a substantial amount of money gone thanks to laziness.<br> <br> This is pretty unacceptable, i made a payment into the incorrect standard bank account from my standard bank account (one of my previous beneficiary's that changed their account to Capitec thanks to stuff like this) . Once i saw the payment was incorrect i contacted standard bank with 10 hours to get this money reversed. Standard bank gave me a 2 week ETA to reverse the money with R290.00 charge ( What the hell?? its within your own bank). i accepted the terms and then i get told a week later they were not able to reverse the money because the account was in an overdraft and it has now been paid into the frozen accounts outstanding balance???? WHY WAS THE PAYMENT SUCCESSFUL IF I CONTACTED YOU WITHIN 10 HOURS??? i am guessing that the query was not handled immediately and was sat on until the payment went through. <br> <br> Reference number : ***<br> <br> This is completely unacceptable when dealing with money transferred within your OWN bank.<br> <br> Resolve this ASAP.<br> <br> Thank you.<br> <br> Regards<br> Damian