Cant even get your debits right. 4 complaints against one bank, never follow up on anything

4th compliant, I would like to know why i cannot keep track of my debit orders, i have a debit order for the 25th and then it comes off the 27th, standard bank then calls me to ask about a missed payment, yet they debit me and done it late. Now i have to pay for a bounced debit. Since this bank takes whatever they can get, after the 26th i move my money to a capitec account rather to use. i dont want to keep a cent more in my account that what i have too. So now saturday i get a call, the consultants checks on his system and sees that they debited me late. and now i sit with the extra fees, and then i get called and have to take a 15 min call just for them to check the system after i ask what day i was debited and what day my debit order date is.

What happen to a bank that wants to work with their clients and not against. Why is it that when you call to find out, you have to go from one department to another or you have to make formal complaints before something gets done. Among my friends the bank i am using has become a joke as they know there is always something happening, i have a few friends and family who said they will never ever take anything with standard bank since i have problems since 2016. other banks gets praised, i rather start laughing when it comes to you. What a JOKE