TS
Theo S

1 reviews | Active since Nov 2018

18 Nov 2025, 20:21

Can't do banking with standard bank

I reported ***** on my account on the 27th October made endless calls, branch visits and emails Hardly get responses on email from their ***** department. New cards where sent went into a branch to have cards activated and the cards they sent where blocked. So still no working cards and no idea from my banker as to when I will have active cards. Feedback from the ***** department has been little and confusing, as I get contradictory info from one call to another. Since the 27-10-2025 I have been unable to transact. Buy food pay for fuel, normal day to day living.This experience has not only been draining. Impacted my work as I am a commission based worker, calling, visiting the branch sending mails and waiting on feedback takes time away from me earning a income. Not to mention it's mentally and emotionally draining.. This post is a last resort to get my account operating so I can be able to transact, , phys

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Replies (1)
Standard Bank
Standard Bank's reply18 Nov 2025, 21:52
Official
Dear Theo 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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