Can’t connect debit and credit to the same dashboard

Item: Standard Bank
Rating: 1
Author: Anel V

I have been back and forth for about 3 months now trying to contact SB. I’ve never in my life seem such horrible customer service.

I am sitting in the United States, unable to call, so email is my only form of communication I have. I NEED TO PAY MY CREDIT CARD, and my Cheque and Credit Card accounts are not connected on the same dashboard. I cannot create a beneficiary for my Credit Card. SB has taken so much money from me already due to me being unable to pay my credit card. Please help me!! I cannot phone, cannot visit a bank!

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

29 Jan 2023, 15:14

Good day Anel

This is not the level of service we strive for. We understand your frustration and would like to help. We would like to get you sorted as soon as possible.
Our team will be in touch.
Kind Regards

Standard Bank Help Centre
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Standard Bank's reply29 Jan 2023, 15:14

Official

Anel V's updateReviewer Update

29 Jan 2023, 18:36

US Contact: (+1) ***

Thank you

Anel V's update29 Jan 2023, 18:36

Reviewer Update

US Contact: (+1) ***

Thank you

Standard Bank's replyOfficial

30 Jan 2023, 07:43

Hi Anel

Thank you for getting back to us. We will get our team to contact you.

Kind Regards

Standard Bank Help Centre
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Standard Bank's reply30 Jan 2023, 07:43

Official

Hi Anel

Thank you for getting back to us. We will get our team to contact you.

Kind Regards

Standard Bank Help Centre
***

Standard Bank's replyOfficial

30 Jan 2023, 14:48

Good day Anel

Thank you for writing back to us.

We will share the feedback with our team.

Please be on the look out for our call.

Kind Regards

Standard Bank Help Centre
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Standard Bank's reply30 Jan 2023, 14:48

Official

Good day Anel

Thank you for writing back to us.

We will share the feedback with our team.

Please be on the look out for our call.

Kind Regards

Standard Bank Help Centre
***