Can't complain about the service, there isn't any (part 2)

Since my last review I have yet to receive any reply from standard bank trust. It is now approaching 16 months without any feedback regarding my father's will. My mother is the sole beneficiary and is 85 and in poor health. I cannot see any plausable reason or excuse for this sorry state of affairs. It is either a case of completely incompatent service or Standard bank is deliberately holding on to the money and refusing to pay out the will. This is a classic case of depriving a pensioner of her rightful benefits. There is obviously a major issue with their trust department. Senior management must be aware of this train smash, but obviously don't seem to be doing anything about it. Perhaps they are more concerned with their golf handicaps or the colour of their next luxury car than their clients. This has become surreal. The worst service I have ever experienced from any business in my life.