SP
Stuart P
1 reviews | Active since Jun 2015
30 Mar 2020, 07:25
Cant close online/digital account via online channels
I have paid off a term loan and want to close it. It was opened online but I am told I have to go to a branch to close it. In lock down. I have closed several accounts over the years without going to a branch. Pay for a service, get none. Why is it that something simple has to be complicated, every tome with Prestige Banking it is a mission to get something done. Not worth the fees. Now I will continue paying fees until I can get to a branch? Desperate for money?
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
30 Mar 2020, 10:21Dear Stuart
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply30 Mar 2020, 10:21
Official
Dear Stuart
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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SP
Stuart P's updateReviewer Update
30 Mar 2020, 10:24Really? Your Prestige Banking team have told me 3 times they cannot close this account. I would like to see what you can do about it.
SP
Stuart P's update30 Mar 2020, 10:24
Reviewer Update
Really? Your Prestige Banking team have told me 3 times they cannot close this account. I would like to see what you can do about it.
SP
Stuart P's updateReviewer Update
01 Apr 2020, 14:53So when are you closing this account?
SP
Stuart P's update01 Apr 2020, 14:53
Reviewer Update
So when are you closing this account?
Standard Bank's replyOfficial
17 Apr 2020, 13:39Dear Stuart
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply17 Apr 2020, 13:39
Official
Dear Stuart
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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