Can't close my account

Item: Standard Bank
Rating: 1
Author: Clive L

I am trying to close my Marketlink account with Standard Bank. When I get through to them I am transferred to the "closures" dept, but after 3 attempts to get to speak to someone, after holding on in excess of half an hour each time, I am giving up and making a complaint here. Please get someone from the "closures" dept to contact me. Thank you.

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

16 Jul 2025, 14:43

Good day Clive,

Thank you for contacting us for assistance.

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.

We will do our best to resolve this issue as soon as possible and find a solution that works for you.

Our team will contact you to assist you.

Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply16 Jul 2025, 14:43

Official