Can't cancel Standard Bank mastercard
I am recently resident in NZ and I have tried multiple times (including through my personal banker) to cancel my Standard Bank Mastercard - credit card. Each time the response is go to your local branch. Because of the time zone difference it is also very difficult to phone (and expensive). Just amazed at how poor the service has been (PS I'm a loyal customer of over 30 years!)
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Replies (2)
Standard Bank's replyOfficial
25 May 2020, 04:57 Hello Mark
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply25 May 2020, 04:57
Official
Hello Mark
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
28 May 2020, 15:14Dear Mark
Please be informed this matter has been resolved.
Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Please be informed this matter has been resolved.
Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply28 May 2020, 15:14
Official
Dear Mark
Please be informed this matter has been resolved.
Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********
Please be informed this matter has been resolved.
Kind regards
Complaint Resolution Centre
********** ********** (fax)
***********